Refund policy
We want the return process to be clear and consistent. This policy applies to purchases made directly through apextote.shop in the United States.
30 Day Return Window
You may request a return within 30 calendar days after the order is delivered. We accept returns of both defective and non-defective products. We do not designate products as final sale, and we do not sell customized or personalized products.
Return Eligibility
Contact us within 30 calendar days after delivery.
Provide the order number and the item you want to return.
Original retail packaging is not required. Please pack the product securely to prevent damage during transit.
Reasonable inspection or opening of the product does not by itself prevent a return. Products that are intentionally damaged after delivery may not qualify.
How to Start a Return
Email support@apextote.shop or call +1 808-639-3368 before sending the item. Do not send a return without authorization.
After the return is authorized, we will provide return instructions and a prepaid downloadable return label. Download and print the label, attach it securely to the parcel, and send the return within 14 calendar days after authorization.
Return and Exchange Shipping Costs
APEXTOTE LLC pays the shipping cost for authorized returns and exchanges, whether the product is defective or non-defective. We do not charge a restocking fee.
Defective Damaged or Incorrect Items
If an item arrives defective, damaged, incomplete, or different from what you ordered, contact support@apextote.shop promptly with the order number and clear photos when available. We will provide an appropriate seller-paid return, replacement, exchange, or refund option.
Exchanges
Contact customer service to request an exchange. Exchanges depend on product availability. We pay authorized exchange shipping costs. If the requested replacement is unavailable, we will offer a refund to the original payment method.
Refund Timing
After we receive and inspect the return, we will notify you of the approval status. Approved refunds are processed to the original payment method within 5 business days. Your bank or card issuer may need an additional 3-10 business days to post the funds. Original processing and bank posting times are separate.
Order Cancellation and Changes
You may request cancellation before the order ships. Address changes and other order modifications must be requested through customer service and can only be processed before shipment. Contact support@apextote.shop as soon as possible. We cannot guarantee a change or cancellation after fulfillment has started, and shipped orders must follow the return process.
Contact
APEXTOTE LLC
5020 N El Capitan Way, Las Vegas, NV 89149, United States
Email: support@apextote.shop
Phone: +1 808-639-3368
Website: https://apextote.shop
Customer service: Monday-Friday, 9:00 a.m.-5:00 p.m. ET