Where do you ship
We provide free standard shipping throughout the United States.
What is the daily order cutoff
The cutoff is 2:00 p.m. ET on business days. Orders placed after the cutoff begin processing on the next business day.
How long does delivery take
Processing takes 1-2 business days and transit normally takes 3-5 business days. The estimated total delivery time is 4-7 business days.
Do you process orders on weekends or public holidays
No. Processing occurs Monday through Friday and excludes weekends and U.S. public holidays.
Can I cancel or change my order
You may request a cancellation, shipping-address change, or other order modification before shipment by contacting support@apextote.shop. We cannot guarantee changes after fulfillment begins, and shipped orders cannot be changed or canceled.
What is the return window
You may request a return within 30 calendar days after delivery. We accept defective and non-defective product returns.
Do I need the original packaging
No. Original retail packaging is not required, but the product must be packed securely for return transit.
How do I get a return label
Contact support@apextote.shop for authorization. We will provide a prepaid downloadable return label. Download and print it, attach it to the parcel, and mail the item within 14 calendar days after authorization.
Who pays return or exchange shipping
APEXTOTE LLC pays authorized return and exchange shipping costs. We do not charge a restocking fee.
When will I receive my refund
After the return is received and inspected, approved refunds are processed to the original payment method within 5 business days. Your bank or card issuer may require an additional 3-10 business days to post the funds.
Do you sell final sale or customized products
No. We do not designate products as final sale, and we do not sell customized or personalized products.
How can I contact customer service
Email support@apextote.shop or call +1 808-639-3368, Monday-Friday, 9:00 a.m.-5:00 p.m. ET.